Organised retailing has led to the development
of a successful processed foods business. However,
one cannot ignore the fact that glitches do exist
in the process of delivering the product to the
This is the most important issue that the Indian
food industry is facing. Steps need to be taken
to reduce the losses and wastage in the supply
chain by the time the goods reach the retail level.
Akkash Agarrwal, owner of Crystal Roadways, has
been a provider of cold storage vans for over
a decade. A company that began with just one van
and services limited to the city, today has 45
vans and plans to go national in future.
The current situation of transportation and storage
is not up to the mark, says Aggarwal. It is important
that we specialise in the field, the sector is
underdeveloped and needs to be nurtured. He explains
that every product needs to be handled and stored
in a different way. "Milk products need to
be stored at a certain degree, if the temperature
is not maintained the product is bound to be affected."
Commenting on the role of transportation in food
sector, Aggarwal states that logistics and transportation
is as important as anything else in the food industry,
it is our job to keep the product fresh and as
it is till it reaches the retailer.
Citing areas of immediate development, Aggarwal
said that it was necessary for the government
as well as players in the logistic sector to work
hand in hand. It is important that players invest
a good capital in the business and also invest
in specialisation. Aggarwal is of the opinion
that transportation and storage is a wide ranged
industry and specialisation in a particular subject
is a must. Very soon, informs Aggarwal, Crystal
Roadways will venture in specialisation for transportation
of pharmaceuticals, the endeavour will be called
'Cool Express'. He says, "Like dairy, meat
too needs to be stored at a particular temperature,
so also medicines and pharmaceuticals."
Facing a setback in the first few months of setting
up was a learning experience for Crystal Roadways.
"Losing out on your only client and then
bouncing back was difficult but we did it through
sheer determination and hardwork."
Aggarwal sums up his views on the food logistics
sector saying that one can sustain in this business
only if services