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 Thematic
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How to analyze ICT needs
Cluster level needs for MSMEs to have
successful ICT adoption
1. No single point of failure and control
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Software ecosystems should not be dependent
upon any single instance or factor. From the
technology point-of-view this refers especially
to the utilization of organisational perspective
to balanced and decentralised governance models.
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When
aiming at piloting new technology with real
business, the sustainability of the technology
in use is a central success factor. Long-term
credibility is crucial for adoption by MSMEs
and can be enhanced by several measures by having
support from large players in the software industry,
from large established development communities
and/or from standardisation organizations.
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The
infrastructure should reuse standards and technologies
whenever possible and should be build on top
of previous successful research and development.
However, in the areas where new technologies
are deemed necessary, they should provide enough
competitive advantage against existing integration
solutions and emerging proprietary products
to justify the cost of switching.
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The
use of the technology should be simple and easily
integrated into the daily operating mode of
the SMEs; the underlying technology should enable
the SMEs to interact efficiently with other,
bigger systems (interoperability) and provide
the savings the SMEs are looking for.
2. Sufficient trust and identity management
and data security
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The major current problem seems to be in the
area of trust and security. The absence of reliable
and durable solutions within a distributed Point
to Point architecture could greatly slow down
the diffusion and prevent the full realisation
of the benefits of the concept of digital business
ecosystem.
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The
bootstrap of services in a software business
ecosystem is based on the attractive business
cases for service providers and consumers. The
business benefits should be clearly demonstrated
and widely communicated to the SMEs in different
regions and opportunity spaces.
3. Allows open entry to new territorial
markets
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The benefits of the infrastructure
can be fully realized only when a critical mass
of providers and consumers have joined as users.
Highly skilled and hi-tech companies may be
chosen to lead this implementation, but to reach
critical mass the territorial pilots should
be widened involving a much wider array of enterprises.
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Providing
cost and time savings in the daily operations,
with the recognition of the need to change their
way of working to take full advantage of the
new management systems.
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Improving
customer relationship management services that
will make sales, marketing and customer care
processes and interaction with customers more
effective.
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Improving
internal communication: services such as intranet,
collaborative team work, remote work and project
management.
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Exchange
of information between companies: services such
as electronic invoices, technical and sales
documents.
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The
IT-infrastructure must be easy to use and maintain.
There is a growing need for MSME local IT-caretaker
services that would provide services such as
installation, upgradings and trouble-shooting.
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Seamless
cooperation between large and small operators,
governments and businesses, allowing full interoperability.
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